Delivery & Returns
Delivery
Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed (Except on Saturdays & Sundays). Usually dispatched same day if order place before 15.30 Mon, Wed, Thu, Fri. Orders placed on Tuesdays and Sundays will be dispatched the next day. General Orders and Live plant orders placed on Saturday will be dispatched on Monday.
Live plant orders are usually sent using Royal Mail 1st Class or Royal Mail 24hr Tracked.
Heavier plant orders will be sent Parcelforce 24hr or Evri Next Day.
Orders over £60 which do not contain live plants will be sent using Evri 2-3 day service or Royal Mail 2nd Class.
If you choose courier delivery at the checkout for smaller items we will do our best to select the best and fastest delivery service for your order.
Please allow for up to 7 working days for delivery following the dispatch of your order. Usually much sooner.
Cancellations, returns and refunds
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 30 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services – such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer’s specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly – such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance – for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
